Professional Experience
Apprenticeship as Python Developer at Cocoonr Hosting Power and Book&Pay
Nov 2022 to present
Rennes (FRANCE)
- Scale-up specialising in furnished tourist accommodation, 14 agencies in France, over 3.500 accommodations, 80 employees, Turnover > 9.38M € in 2023 and Sales growth rate 61.9% in 2023.
- Usage of Notion as an integral tool for managing project workflows.
- Working on tasks, where I have seamlessly created, tracked, and completed independently various project assignments, ensuring timely delivery and adherence to project goals.
- Responsible for managing the internal Slack chat 'Assistance Technique' where colleagues report bugs, problems, and server errors.
- Analysis of error reports and corrections.
- Developed new functionalities that enhanced the user experience for over 3,500 accommodations, contributing to a 61.9% growth in sales.
Parental Leave
Sep 2020 to Nov 2022
Villeneuve-la-Garenne (FRANCE)
- Dedication to my family's needs and being present during key developmental stages of my child's life. Grow personally and develop important skills such as patience, time management, and multitasking.
- Maintain a healthy work-life balance by taking time off to prioritize family while also recognizing the significance of personal and professional development.
- Preparing my career transition project: choosing a school and finding a partner company.
Customer Support Agent (Helpdesk) at Comdata (Nissan)
Jun 2016 to Sep 2020
Gennevilliers (FRANCE)
- Proficiently managed multilingual communication channels in both German and English, handling calls, chats, and emails with customers.
- Demonstrated efficiency in problem resolution by escalating technical issues to relevant third-party providers, ensuring timely and effective solutions.
- Specialized expertise as a Telematics Agent (Helpdesk Agent), tasked with resolving inquiries and addressing issues pertaining to the onboard infotainment system and associated services within automotive environments.
- Utilized Salesforce CRM proficiently as a comprehensive recording and management system, facilitating streamlined documentation and tracking of customer interactions and resolutions.
Time of integration in France
May 2015 to Jun 2016
Paris (FRANCE)
- Proactively relocated to France, demonstrating adaptability and a readiness to embrace new experiences.
- Engaged in the vibrant community of Paris as a dog walker, providing attentive care and companionship to pets while exploring the city's diverse neighborhoods.
Chemical Technical Assistant at Research Clinical Center of Freiburg im Breisgau
Jun 2008 to Feb 2015
Freiburg im Breisgau (GERMANY)
- Autonomously managed projects under the supervision of senior leadership, demonstrating initiative and self-reliance in project execution.
- Proficiently analyzed project-generated data, translating findings into visually informative graphs and reports to facilitate data-driven decision-making processes. Collaborated effectively with post-doctoral researchers, fostering teamwork and knowledge exchange to achieve project objectives efficiently.